Privacy Policy

CoEng is the provider of the Services and acts as the data controller in respect of the personal information described in this policy. If you have any questions about this policy or how we handle your information, you can contact us using the details in the “Contact Us” section below.

We collect the following categories of information:

• Account information. When you register, we collect your name, email address, company or organisation name, and a securely hashed password. Accounts may be associated with a company based on your email domain.
• Content you provide. Data you enter into the calculators — such as pole details, geographic coordinates, conductor and stay configurations, site photographs, and the resulting calculations and reports you save.
• Usage and technical data. Information generated automatically when you use the Services, such as log data, device and browser type, IP address, and timestamps, used to operate and secure the Services.
• Location data. Coordinates you enter or select for a pole site, used to display mapping and satellite imagery within the tool.

We use your information to:

• provide, operate, maintain, and improve the Services;
• create and manage your account and authenticate your access;
• save, retrieve, and display your calculations, reports, and uploaded content;
• display maps and imagery relevant to the site coordinates you provide;
• respond to your enquiries and provide customer support;
• monitor, secure, and protect the integrity of the Services and prevent misuse; and
• comply with our legal and regulatory obligations.

Where applicable data protection law requires it, we rely on the following legal bases: performance of a contract with you (to provide the Services); our legitimate interests (to operate, secure, and improve the Services); your consent (where specifically requested, which you may withdraw at any time); and compliance with legal obligations.

We use strictly necessary cookies and similar technologies to keep you signed in, maintain your session, and secure the Services. These are essential to the operation of the Services. Most browsers let you manage or block cookies, but disabling essential cookies may prevent parts of the Services from working correctly.

We do not sell your personal information. We may share information with:

• Members of your organisation. Calculations saved under a company account may be visible to other authorised users and administrators of that company.
• Service providers. Trusted third parties who host, store, and process data on our behalf (such as cloud hosting, database, file storage, and mapping/imagery providers), bound by appropriate confidentiality and data protection obligations.
• Legal and safety. Where required to comply with law, enforce our terms, or protect the rights, property, or safety of CoEng, our users, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction, including encrypted password storage and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the Services, and thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data as described below, subject to records we are required to retain.

Depending on your location, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data in a portable format. To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

Your information may be processed and stored in countries other than your own. Where we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection in accordance with applicable law.

The Services are intended for professional and business use and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Services where appropriate. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

CoEng
Email: [email protected]
Web: www.coeng.biz